Use a static request for data that is not available as Time Series. Typically this is data that doesn't change on a regular basis as company name and codes, legal status, accounting standards etc.
You cannot download this data by using a time series request because time series data requires that you apply a frequency - daily, weekly, monthly etc. If you try to download static data using a Time Series request, it will give you an error message.
Choose the Static Request button available from the Thomson Reuters Datastream menu in the Excel add-in:
The Static Request box is now open.
In this search example, Lundbeck (mnemonic: DK:LUN) is chosen